General questions or information: firstname.lastname@example.org
Jim Gambone: JimG@refirement.com
Contact by Phone:
ReFirement Orders and Information: 1-952-472-3379
Contact by Mail:
PO Box 142
Crystal Bay, MN 55323
ORDERING & CUSTOMER SERVICE
Order directly by following the links in our website to our parent company, Points Of View Productions, inc. We process online orders through PayPal® and phone orders through Square®. When you reach the order page, select the product you want and press the Add to Cart button for each item. When you press the Add to Cart button, you will be routed to a secure PayPal® shopping cart page at our parent company, Points Of View Productions Inc., where you can select the quantity you desire. The Shopping Cart gives you the option of returning to shop for more items and add them to your cart.
Shipping charges and tax (sales tax applies to Minnesota residents only) are calculated and reviewable prior to your final check-out. All prices are in U.S. dollars.
NOTE: A PayPal® account is NOT required to shop via the PayPal® Shopping Cart.
All PayPal® orders offer a 60 day money-back satisfaction guarantee.
Ordering by phone
Call us at 1-952-472-3379. Please call between 9 AM – 5 PM, Central Standard Time, Monday – Friday. If you are unable to reach a real, live person, please leave a message with your phone number and we will call you back ASAP.
CUSTOMER SERVICE POLICIES
We accept Visa®, MasterCard®, Discover®, and American Express® cards. We also accept personal checks but please allow 2 weeks for check clearance. Along with PayPal® U.S. payments, we also accept PayPal® international payments. COD is NOT accepted.
We use PayPal® for our online sales cart and Square® for our vendor location sales due to their worldwide reputations as secure payment solutions.
When ordering online, PayPal® will send you a confirmation via email, confirming that your order payment was received.
If ordering by mail, we will send you an order confirmation by email, if your email address is provided. Receipts are always sent along with purchases.
Order processing usually takes 4 to 24 hours. We typically ship via USPS Priority Mail (domestic U.S.) and you should receive the item in 2–5 working days (U.S) or 5–10 working days (International), not including order processing time. Delivery tracking is available through Priority Mail shipping. If you need an item sooner or prefer to pay less for shipping, please contact us in advance of placing your order and we will do our best to accommodate your needs with a different rate of shipping.
We pack, invoice, and often ship orders within hours of receiving them so we can get them to you quickly. Therefore, if you need to change or cancel your order, you must contact us immediately! It's best to call us on the phone rather than emailing us because by the time we go through all of the day's emails, your order may already be on its way to you. We do not pay for shipping on returned items.
Need to return an item?
We have a 60 day return policy. If you are unsatisfied with your purchase for any reason, we will give you a full refund for the item. Please call us prior to returning an item so we can be sure to give you full credit for your purchase and provide you with a Return Authorization number and address for your return. But again, please note, we do not pay for shipping of the returned items.
We make every effort to note which items are limited in quantity prior to your order. Please read the product description carefully for this information.
We limit our liability to replacement or refund of a defective item. We cannot be responsible for damages, personal or otherwise, due to misuse or negligence while using a product.
We will never sell your personal information. We do not store your credit card info online or in our office. Credit card transactions are handled by our merchant services vendors (PayPal® and Square®). We cannot be responsible for fraudulent activity that may occur through their services.